Delivery & returns

UK delivery options

Orders placed before 2pm Monday to Friday are dispatched the same day. Orders placed at the weekend or on a bank holiday go out the next working day. All prices include VAT at 20%.

Why fragrance ships by road

Alcohol-based fragrance is classed as a limited-quantity dangerous good. That rules out air freight, which is why we deliver within the UK only and cannot send to BFPO addresses, the Channel Islands by air, or any international address.

Returns

You have 14 days from receiving your order to return an item for a refund. Email us first with your order number and we will confirm the return.

• Items must be unopened, unused and in their original sealed cellophane.
• Once the seal is broken we cannot accept a return, because we cannot resell or safely dispose of an opened fragrance.
• Return postage is yours unless the item was faulty, damaged or not what you ordered.

Start a return from your account, or email info@jeozifragranceandmore.co.uk. Our Refund policy sets out the full terms, including how delivery charges are handled.

Damaged or wrong items

Message us within 48 hours of delivery with a photograph and your order number. We will send a replacement or refund in full, including your postage, and we will cover the return cost.

Cancelling an order

If your order has not yet been dispatched we can usually stop it — contact us as soon as you can and we will try. Once it has gone out, return it under the Refund policy.