Refund policy

This page explains how to cancel an order, how to return an item, and how long a refund takes. To start any return, email info@jeozifragranceandmore.co.uk with your order number and the reason.

1. Order cancellation

If your order has not yet been dispatched, we can cancel it and refund you in full. Email us with your order number as soon as possible.

Orders placed before 2pm on a working day are usually dispatched the same day, so there is a limited window in which we can stop one. Once an order has left us it must be returned under the sections below.

2. Standard returns for a refund

You may return an item within 14 days of receiving it for a refund of the product price.

To qualify, the item must be:

Unopened and unused.
In its original packaging, with the seal and cellophane intact.
In the same condition it arrived in, with nothing missing.

Email us before sending anything back, so we can confirm the return and match your parcel to your order when it arrives.

The following cannot be returned for a refund: opened or used fragrance, personalised items, and sample or decant bottles.

3. Shipping fees

The original delivery charge is not refundable on a standard return, as the delivery service was provided. It is refunded where the return is our error — a faulty, damaged or incorrect item.
If your order qualified for free delivery and you return enough of it to fall below the free delivery threshold, £3.95 is deducted from your refund to cover the delivery we absorbed.
Return postage is paid by you on a standard return.

4. Hygiene and used items

Fragrance is supplied sealed for hygiene reasons. Once that seal is broken we cannot resell the bottle or dispose of it safely, so we cannot refund an opened or used fragrance returned simply because you changed your mind or did not like the scent.

Please check the bottle and packaging before unsealing it.

This does not apply to items that are faulty, damaged or incorrect — see sections 6 and 8.

5. Returns for exchange

We do not process direct exchanges. If you want a different fragrance or a different size, return the original for a refund under section 2 and place a new order. That way you receive the replacement straight away rather than waiting for your return to reach us.

6. Faulty or damaged items

If your item arrives damaged, leaking or faulty, email us within 48 hours of delivery with your order number and clear photographs of the item and its packaging.

Photographic evidence is required before we can authorise a return of this kind. Once we have it we will arrange a replacement or a full refund, including your original delivery charge, and we will cover the cost of returning the item.

7. Your responsibility when returning

Until a returned parcel reaches us it remains your responsibility. We recommend a tracked and insured service and keeping your proof of postage.

We cannot refund an item that does not arrive, or that arrives damaged because it was inadequately packaged for the journey back.

8. Receiving an incorrect item

If we send you the wrong item, email us with your order number and a photograph of what arrived. Once we receive the item back we will send the correct one or refund you in full, including all delivery costs. We cover the return postage.

9. Refund processing time

Refunds are processed once your return has arrived and been checked. Please allow up to 21 working days from the day we receive it for the money to appear in your account.

Refunds are issued to the original payment method. How quickly the money shows up after we send it is down to your bank or PayPal.

10. Returns address

Do not post anything back before contacting us. Once your return is confirmed, send it to:

Jeozi Fragrances Returns
Sons of Destiny Records Ltd
Holland Rise House
Clapham Road
London SW9 0HS

Include your order number inside the parcel so we can identify it.

11. Your legal rights

Nothing on this page affects your statutory rights as a consumer under UK law. Our full Terms & conditions set out the contract between us, and our Delivery & returns page covers delivery.

12. Contact us

Email info@jeozifragranceandmore.co.uk, or write to Sons of Destiny Records Ltd, Holland Rise House, Clapham Road, London SW9 0HS.

13. Model cancellation form

You do not have to use this form. You can cancel by emailing us, or by any other clear statement that you are cancelling — see section 2. It is provided because the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require us to make it available to you.

To use it, copy the text below into an email, fill in your details, and send it to info@jeozifragranceandmore.co.uk.

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract)

To: Sons of Destiny Records Ltd, trading as Jeozi Fragrances, Holland Rise House, Clapham Road, London SW9 0HS. Email: info@jeozifragranceandmore.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Ordered on [*] / received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.

Sending this form tells us you are cancelling. You still need to return the goods within 14 days, as set out in section 2.